Terms of service
Welcome
Welcome to Nexanshop. By accessing our website or placing an order, you agree to comply with these Terms of Service. These terms are designed to ensure a safe, transparent, and reliable shopping experience for all our customers across Pakistan. If you do not agree with any part of these terms, please discontinue using our website.
Eligibility
By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to provide accurate and complete information when placing an order.
Orders
All orders placed through our website are subject to acceptance and availability. Once you place an order, you may receive an order confirmation via email, SMS, or phone call. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, incorrect customer information, or suspected fraudulent activity.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) in most cities and regions of Pakistan. Customers are requested to ensure that the shipping address and contact number provided are accurate. Payment must be made in full at the time of delivery before receiving the parcel. Repeated order refusals or fake orders may result in restrictions on future purchases.
Pricing
All product prices displayed on our website are listed in Pakistani Rupees (PKR) unless stated otherwise. Prices may change without prior notice due to market conditions, supplier costs, or promotional campaigns. We reserve the right to correct any pricing errors before processing an order.
Shipping & Delivery
We aim to dispatch orders as quickly as possible. Estimated delivery times generally range between 5–6 business days, depending on your location within Pakistan. Delivery times may vary during public holidays, adverse weather conditions, or due to delays caused by our courier partners. While we strive for timely deliveries, we cannot guarantee exact delivery dates.
Returns & Refunds
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us within the time specified in our Return & Refund Policy. Approved returns and refunds will be processed according to our policy. Products that have been used, damaged by the customer, or are not returned in their original condition may not qualify for a refund or exchange.
Product Information
We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, slight variations in color, packaging, or design may occur due to photography, screen settings, or manufacturer updates. Such variations do not qualify as product defects.
Customer Responsibilities
You agree to use our website responsibly and only for lawful purposes. You must not submit false orders, provide misleading information, attempt unauthorized access to our systems, distribute harmful software, or interfere with the operation of our website.
Intellectual Property
All content available on this website, including logos, graphics, product images, text, icons, videos, and website design, is the property of our store or its content providers. Unauthorized copying, reproduction, distribution, or commercial use of any content is strictly prohibited without prior written permission.
Privacy
Your personal information is collected solely to process orders, provide customer support, and improve your shopping experience. We respect your privacy and do not sell or share your personal information with third parties except where necessary for payment processing, shipping, legal compliance, or service delivery.
Limitation of Liability
While we strive to provide accurate information and reliable service, we shall not be held responsible for delays, interruptions, technical issues, courier delays, or events beyond our reasonable control. Our maximum liability for any claim related to your purchase shall not exceed the amount paid for the product.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time without prior notice. Updated terms will be published on this page and will become effective immediately upon posting. Continued use of our website indicates your acceptance of any changes.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts of Pakistan.
Contact Us
We're always here to help! If you have any questions about your order, shipping, returns, products, or anything else, feel free to get in touch with us. Our customer support team will do its best to respond as quickly as possible.
Customer Support Email:
nexanshop6@gmail.com
Phone / WhatsApp:
+92 XXX XXXXXXX
Business Hours:
Monday – Saturday: 9:00 AM – 8:00 PM (PKT)
Sunday: Closed
Response Time:
We aim to respond to all inquiries within 24 hours on business days.
Thank you for shopping with us. We appreciate your trust and look forward to serving you!