Legal notice

Effective Date

This Legal Notice applies to all visitors, customers, users, and others who access or use this website and its related services. By continuing to browse or make purchases through our store, you acknowledge that you have read, understood, and accepted the terms stated below.

Website Ownership & Operation

This website is owned and operated by NexanShop. All references to “we,” “our,” “us,” or “store” refer to NexanShop and its authorized operators. We reserve the right to update, modify, suspend, restrict, or discontinue any part of the website, its content, products, or services at any time without prior notice.

Purpose of This Website

The information provided on this website is intended for general informational and commercial purposes only. While we strive to ensure that all information is accurate and up to date, we do not guarantee the completeness, reliability, suitability, or accuracy of any content, product description, pricing information, or availability displayed on the website.

Customers are responsible for verifying product details before placing an order.

Intellectual Property Rights

All materials on this website, including but not limited to:

  • Store name and branding

  • Logos and icons

  • Product photographs

  • Graphics and banners

  • Text descriptions and written content

  • Website layout and design

  • Videos, animations, and downloadable materials

are protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, republished, uploaded, transmitted, distributed, or exploited for commercial purposes without our prior written consent.

Unauthorized use of our intellectual property may result in legal action.

User Conduct

By using this website, you agree not to:

  • Use the website for unlawful or fraudulent activities

  • Submit false or misleading information

  • Attempt unauthorized access to our systems or servers

  • Interfere with website functionality or security

  • Upload malicious software, viruses, or harmful code

  • Copy or scrape website content using automated tools

  • Use our products or services in violation of Pakistani law

We reserve the right to block or terminate access for users who violate these conditions.

Product Descriptions & Pricing

We make every reasonable effort to display product colors, specifications, dimensions, and prices accurately. However:

  • Actual product colors may vary due to screen settings or lighting conditions.

  • Packaging and minor design elements may change from time to time.

  • Prices may be updated without prior notice.

  • Promotional offers may be limited by time, stock, or other conditions.

In the event of a pricing or product information error, we reserve the right to cancel or refuse any order, even if payment has already been initiated. If payment has been received, an appropriate refund will be issued.

Orders & Acceptance

Placing an order on our website constitutes an offer to purchase. Your order is considered accepted only after we confirm it through email, SMS, WhatsApp, or phone call and dispatch the product.

We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability

  • Incorrect pricing

  • Delivery restrictions

  • Suspicious or fraudulent activity

  • Repeated refusal of Cash on Delivery orders

Cash on Delivery (COD)

For customers in Pakistan, we may offer Cash on Delivery (COD) services. By selecting COD, you agree to:

  • Provide a valid Pakistani mobile number

  • Ensure someone is available to receive the parcel

  • Pay the full order amount at the time of delivery

  • Avoid placing fake or non-serious orders

Failure to accept confirmed COD orders may result in restrictions on future purchases.

Shipping & Delivery Disclaimer

Delivery times provided on the website are estimated only. We are not liable for delays caused by:

  • Courier company issues

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Strikes or transportation disruptions

  • Remote area delivery limitations

Risk of loss or damage passes to the customer upon successful delivery by the courier service.

Returns, Exchanges & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of this Legal Notice. We reserve the right to reject return requests that do not meet our stated conditions, including items that are used, damaged by the customer, or returned without original packaging.

Third-Party Services

Our website may integrate or contain links to third-party services such as:

  • Payment gateways

  • Courier tracking systems

  • Social media platforms

  • Advertising networks

  • Analytics providers

We do not control these third-party services and are not responsible for their content, policies, availability, or security practices. Your use of such services is subject to their respective terms and conditions.

Disclaimer of Warranties

This website and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not warrant that:

  • The website will always be available or uninterrupted

  • The website will be free from errors or viruses

  • Product descriptions will always be completely accurate

  • Services will meet every customer’s expectations

To the fullest extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed.

Limitation of Liability

To the maximum extent permitted under Pakistani law, NexanShop shall not be liable for any:

  • Indirect or consequential losses

  • Loss of profits or revenue

  • Loss of data or business opportunities

  • Delays in delivery

  • Technical interruptions

  • Damages arising from misuse of products

  • Claims resulting from third-party services

Our total liability for any claim related to a product or order shall not exceed the amount actually paid for that product.

Indemnification

You agree to indemnify and hold harmless NexanShop, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, expenses, or legal costs arising from:

  • Your misuse of the website

  • Violation of these terms

  • Breach of applicable laws or regulations

  • Infringement of any third-party rights

Privacy & Data Protection

We collect and process customer information solely for purposes such as:

  • Order processing

  • Delivery coordination

  • Customer support

  • Fraud prevention

  • Service improvement

  • Marketing communications (where permitted)

We take reasonable measures to protect your personal information, but no online transmission or storage system can be guaranteed to be 100% secure.

Governing Law & Jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute, claim, or controversy arising out of or relating to the use of this website, our products, or our services shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

Changes to This Legal Notice

We may revise this Legal Notice periodically to reflect changes in our business operations, legal requirements, or website functionality. Updated versions will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Legal Notice.

Contact Information

If you have any questions, concerns, legal inquiries, or requests regarding this Legal Notice, please contact us through the contact details provided on our Contact Us page.

We are committed to maintaining a transparent, secure, and trustworthy shopping experience for all customers across Pakistan.

NexanShop
Pakistan
Customer Support: support@nexanshop.com