Shipping policy

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases across Pakistan.

Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation message with the available shipping details.

Shipping Coverage

We currently deliver to all major cities and regions across Pakistan. Delivery availability may vary for remote or rural locations, and additional delivery time may be required depending on the courier service.

Delivery Time

Estimated delivery times are as follows:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase. From time to time, we may offer free shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations across Pakistan. Customers are requested to keep the exact payment amount ready at the time of delivery and ensure that someone is available to receive the parcel.

Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp (where available). You can use the tracking details to monitor the status of your shipment.

Delivery Delays

While we work hard to deliver every order on time, delays may occasionally occur due to heavy order volumes, weather conditions, public holidays, strikes, or courier-related issues. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing an order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or you receive the wrong item, please contact our customer support team within 48 hours of delivery. Include your order number and clear photos of the package and product so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.